FAQs
FAQs last updated on January 26, 2024
Why the change from Wobot & Friends to Planet Wobot?
With such big changes happening in our family (welcoming our little bebe!), we wanted to rebrand the shop in a way that reflects the new direction we're headed! Plus, when our lil bebe was born we didn't expect to reopen our doors -- with that idea in mind (or I guess, out of mind), we let our domain wobotandfriends.com lapse and another company bought it. We didn't want to keep a brand that someone else owned the website rights to, so we pivoted to Planet Wobot, which encapsulates the universe that revolves around Wobot! I think it's a bit more fitting, no?
When will I receive my order?
Processing time: The time it takes for us to prepare and ship your order. This is usually 3-12 business days, but may be longer during larger sales and events. Please refer to the announcement banner at the top of the site for updates on order processing time!
Delivery time: After we ship your order, it will be in the hands of the USPS and delivery time entirely depends on the shipping method you chose at checkout as well as current USPS/UPS processing times. Please be aware the delivery times are currently highly variable in the US and we cannot make guarantees for the shipping carriers (USPS, UPS, FedEx, etc.), nor are we responsible for lost or stolen packages.
For all other shipping questions, please see our Shipping Policies page.
What are the policies for PDF downloads of the Digital FLX Planner?
Once you've purchased your Digital FLX Planner, you can use it with any digital software that meets your needs! The planner was designed for GoodNotes (app not included), but will be compatible with most PDF readers. The PDF of the planner cannot be shared with anyone (printed, electronically, or via email), copied, sold, or manipulated. Each person must purchase and download their own Digital FLX Planner.
Should I place on order here or on Etsy?
Either will work just fine, but there are a few perks to ordering from our website! When ordering here, you'll benefit from lower prices, rewards points tied to your Planet Wobot account, and website-exclusive items.
What are Wobucks and how do I redeem them?
In the bottom left corner of your internet browser, you can click on the Wobucks icon to open the rewards panel! Signing up is quick and easy, and you'll earn 1 Wobuck for every $1 spend at planetwobot.com. Once you've accumulated 50 Wobucks, you can redeem them for $5 credit to the shop! Wobucks are only valid at planetwobot.com and will not work on the Etsy shop. Points do not expire and are tied to your account.
Do you take requests or custom orders?
Sometimes! Keep an eye on Instagram and sign up for our newsletter to be the first to know when the custom shop opens.
Can I cancel or modify my order?
Cancellations must be requested within 12 HOURS of order placement, otherwise we will not be able to process your request.
Please double check that your shipping address is correct before placing your order. An incorrect shipping address may result in delays in receiving your goods. If you notice an error, please email us ASAP with your order number and corrected address at hello@planetwobot.com -- we cannot do anything to change your address once your order has shipped!
What sticker paper do you use?
Our stickers are printed on the highest quality, weatherproof matte sticker paper. Stickers are permanent and non-removable. Vinyl sticker material may vary; please read each item description to see if that vinyl sticker is waterproof and/or dishwasher safe.
Do you ship internationally?
Not at this time, thank you for our understanding!
I have another more specific question!
Send us an email at hello@planetwobot.com. Please allow at least 24-48 hours for a response.